Explanation of individual items on the bill (backside)

In this part you can find information about buyers obligations, our obligations, the right to complain, and how to do it.

In this space there are information on where you can pay your bill

Explanation of items from codes:

We are uploading most recent account and working on update of account item explanation to keep up with the latest billing changes!

Information about the advantages when paying

Information about the possibilities of settling past obligations (Protocol)

Information about the advantages for social categories

Information about the free phone line for the new meters

On the back side of the Information on payment there are 10 suggestions about energy efficiency. You can see those suggestions on our web sitehttp://www.epcg.com/en/households/energy-savings.